Our Policy



Quality Policy

We at KAMAZ Motors satisfy our customers by:

  • Understanding the customer’s needs and expectations.
  • Providing cost effective quality products and services on time.
  • Eliminating wastage and non value-added activities.
  • Enhancing competencies of internal and external stakeholders.

We focus on continual improvement of processes, systems and benchmark against the best in the industry. Our management and employees strive to implement, establish and maintain the quality policy with total ownership and commitment.

Service policy

We at KAMAZ Motors aim to achieve total customer satisfaction by:

  • Delivering defect-free products.
  • Optimizing response time (within 4 hours of receipt of a customer call).
  • Providing maximum uptime availablity of vehicles on road (solving minor problems within 24 hours, solving major problems within 5 days).
  • Ensuring 100% reliability (life of aggregates and components).